Refund Information - 30 Day Satisfaction Guarantee!

Your satisfaction is our success! We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience. All products carry a 30 day satisfaction guarantee beginning from the day product is shipped from our warehouse, unless otherwise noted.

In the event any issue is encountered, please contact us as soon as possible. All issues will be addressed for resolution in a timely manner most suitable to the situation.

All items (excluding software and videos) may be returned within 30 days for a full refund of the purchase price. Outbound shipping and handling fees are not refundable. Return shipping charges are the sole responsibility of the customer.

Software and video returns will be accepted for refund only if the product is unopened. Non-defective software and videos that have been opened will not be accepted for return. Defective software & videos may be returned for exchange with only the exact same product.

All claims for damage, errors, or shortages in the merchandise delivered must be made within two business days of date of delivery.

Returns must be shipped with tracking. Any return via USPS must use "Delivery Confirmation".

Orders returned without defect which qualified for Free Shipping or Expedited Shipping at a discount will be charged the regular cost of the shipping method.

Returned merchandise must be in resalable condition, including original packaging and accessories. Returned merchandise must be in original carton with a copy of the invoice. Everything included with the product must be returned including unfilled warranty cards and manuals. Absolutely no returns will be accepted after thirty days.

Product defects discovered beyond thirty days should be addressed with the manufacturer. See each manufacturer's information for warranty returns.

Returns may be shipped to:

Austin Flight Check Training Solutions
1910 Old Georgetown Rd
Taylor, TX 76574

Austin Flight Check Training Solutions' Return/Exchange Privileges

1. For a refund or exchange, most products may be returned within 30 days of original purchase date. Thirty-day money back guarantee does not apply to special orders.
   
2. A copy of the invoice must accompany any product to be returned or exchanged.
   
3. Product must be in original box with original accessories, packaging, manuals, and registration card in undamaged, clean, and brand- new condition.
   
4. Returns must be shipped with tracking with the carrier. The customer is responsible for loss until the package is shown by the carrier as received by Austin Flight Check.
   
5. Products returned within policy with the UPC Code missing from the box may only be accepted back as an exchange for the exact same item, less any applicable rebate amount.
   
6. Product that is returned incomplete, damaged, or has been used -- if accepted -- will require a deduction. This deduction is final. Subsequent return of missing items will not reverse the deduction.
   
7. Product returned with serial number missing or tampered with will NOT BE ACCEPTED BACK FOR RETURN.
   
8. If the product returned has any data or information stored on a memory or storage device, Austin Flight Check shall not be responsible for the transfer of such data or information to another product given to the customer as an exchange, or for the loss of any data or information or to maintain the confidentiality of any data or information still residing on the returned product.
   
9. Computer software (including flight simulator software), video games, audio CDs, and DVD videos are returnable only if unopened.
   
10. Defective computer software, video games, audio CDs, DVD videos, and pre-recorded videos will be exchanged for the exact same item only.
    
11. Unless defective, a 15% restocking fee will be charged for all returned opened GPS/Navigation units, radios and other electronic devices.
    
12. If a returned product requires repackaging for saleable condition, a nominal fee may be charged for that expense.
    
13. Prepaid software or paper product subscriptions are not returnable under any circumstance. If software services are defective, contact the subscription provider.
    
14. Refunds will be issued as follows: (1) Check purchases by check (2) Credit card purchases by credit issued to the credit card used in the original purchase transaction (3) Debit card purchases by credit issued to the debit card used in the original purchase transaction (4) Cash purchases by check. Refunds by a check will be mailed to the address provided with the purchase.
    
15. If payment is by check, refund checks are mailed tend days from the date merchandise is received.